Gamstop Betting Shops: How the Self-Exclusion Scheme Works

Gamstop Betting Shops, previously known as MOSES, lets you self-exclude from selected betting shops through one telephone-based process.

How to register

You call the Central Self-Exclusion Team on 0800 294 2060. During the call, the adviser identifies betting shops around the places you use or might realistically try to use.

To complete the process, the scheme requires photographic identification and a current photograph. The selected operators then receive the information needed to apply the exclusion.

The exclusion is tied to selected premises

This is not a blanket exclusion from every betting shop in Great Britain. It covers the premises and operators included in your exclusion.

You can contact the scheme to add more betting shops later if your circumstances change.

How long it lasts

The initial fixed exclusion period is 12 months and cannot be ended early.

The current terms then provide a further six-month review period. During that period you can renew the exclusion or ask to return to gambling. A return request is subject to a 24-hour cooling-off period and the scheme says notification to operators can take up to 10 working days.

What happens if you enter an excluded shop?

Operators are expected to make reasonable efforts to prevent you from gambling at the named premises. If you are identified, staff can ask you to leave and refuse service.

The scheme is still voluntary. Its terms also place responsibility on the person enrolled not to enter the named premises.

What the scheme does not cover

Gamstop Betting Shops is not the same as Gamstop Online or SENSE.

• Gamstop Betting Shops covers selected land-based betting shops
• Gamstop Online covers online gambling websites and apps within that scheme
• SENSE covers licensed land-based casinos

If you gamble in more than one environment, you may need more than one self-exclusion arrangement.

Official source

• Gamstop Betting Shops official site
• Gamstop Betting Shops terms and conditions