Identity & account
Who are you, and are the account details correct?
This can cover name, address, date of birth and ownership of a payment method.
Learn · Verification & Due Diligence
Why is a gambling company asking me for documents?
A document request can be a routine identity check or part of a more detailed review. The operator may be checking where money came from, who owns a payment method or whether gambling is causing financial harm. Those are different questions and they should not all be labelled EDD.
Documents and checks
The basic process
When an operator may ask for more information
- 01
Account opened
Identity and age checks are completed.
- 02
Account in use
The operator continues to monitor the account and transactions.
- 03
A question comes up
It may relate to identity, payments, AML or safer gambling.
- 04
Information requested
The operator asks for information linked to that question.
- 05
Review
The evidence and explanation are considered together.
- 06
Outcome
The account may be verified, restricted, cleared, limited or closed depending on the issue.
Why the check is happening
Not every check is enhanced due diligence
AML / financial crime
Where did the money come from, and does the activity make sense?
The detailed casino AML regime is not identical to the wider obligations that apply across the gambling sector.
Safer gambling
Is there evidence of financial vulnerability or gambling-related harm?
This can lead to customer interaction, limits or other proportionate action.
Choose a guide
Start with the question you have actually been asked
01What is KYC?Why identity checks happen02What is enhanced due diligence?When checks become more detailed03Source of funds explainedWhere particular money came from04Source of wealth explainedHow the wider financial picture was built05Source of funds vs source of wealthThe difference between the two06Why is my account restricted?Work out which process may be involved07Why do they want bank statements?What a statement can actually show08What documents might be requested?Evidence operators may ask for09What happens after I send documents?What can happen next